Personvernerklæring | Stride Oslo

Privacy Policy for Stride Oslo AS

Last updated: October 11, 2025

Stride Oslo AS (Org. No. 935 988 373) is the data controller responsible for processing personal data collected and processed in connection with purchases, customer inquiries, and the use of our website www.strideoslo.no.

We are committed to ensuring that you feel safe when shopping with us and handle all personal data in accordance with applicable laws and regulations, including the Norwegian Personal Data Act and the EU General Data Protection Regulation (GDPR).

1. Information We Collect

When you make a purchase or use our services, we collect the following information:

Name
Address and postal code
Email address
Phone number
Payment information (processed through our secure payment partners)
Order and purchase history
IP address and cookies

2. Purpose of Processing

We use personal data for the following purposes:

To process and deliver orders
To send order confirmations, delivery updates, and relevant purchase information
To handle customer service, returns, and withdrawal requests
To fulfill legal obligations (e.g., accounting and bookkeeping requirements)
To improve our website and shopping experience through anonymized statistics and analytics

3. Legal Basis for Processing

Processing is based on:

Contract: to fulfill the purchase agreement between you and Stride Oslo AS
Legal obligation: to comply with accounting and consumer protection laws
Legitimate interest: to improve our services and provide relevant communication
Consent: when you subscribe to our newsletter or marketing communications

4. Sharing of Information

We only share personal data with third parties when necessary to provide our services:

Payment solutions (e.g., Vipps, credit/debit cards)
Shipping providers (e.g., Helthjem, Posten)
Accounting systems and IT providers under data processing agreements

These third parties process data solely on our behalf and in accordance with valid data processing agreements.

5. Data Retention and Deletion

We store data for as long as necessary for the purposes for which it was collected:

Purchase and order data: up to 5 years (in accordance with Norwegian bookkeeping law)
Emails and customer correspondence: deleted when no longer relevant
Marketing consents: stored until withdrawn

You may request that we delete your data at any time, provided this does not conflict with legal obligations.

6. Your Rights

You have the right to:

Access the information we hold about you
Correct inaccurate or incomplete information
Request deletion of your data (“right to be forgotten”)
Restrict processing
Request data portability (receive your data in a transferable format)
Withdraw consent for marketing

To exercise your rights, please contact us at kundeservice@strideoslo.no.
We will respond as soon as possible and no later than within 30 days.

7. Cookies

Stride Oslo uses cookies to enhance user experience, analyze traffic, and personalize content.
You can manage or disable cookies in your browser settings.

For more details, please see our dedicated [Cookie Policy] (to be added as a separate page).