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Refund policy
 

Updated 04.11.25

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At Stride Oslo, we value our customers and strive to deliver a smooth and satisfying shopping experience.
We continuously work towards reducing unnecessary returns by ensuring that every piece meets our high-quality standards and fits as expected.

To help you find the right size, we always include information about the size worn by the model in each product photo.
This small detail can be very helpful in securing the perfect fit before ordering.
We also encourage you to check our size guide or contact our customer service team for personalized assistance.

The feedback and information we receive through the return form are used to further refine our designs, fits, and size guides — helping us improve with every collection.


Right of Withdrawal at Stride Oslo 

In accordance with the Norwegian Right of Withdrawal Act, you as a consumer have the right to withdraw from your purchase within 14 days after receiving your item, without giving any reason. The withdrawal period runs from the day you receive the goods. If you wish to exercise your right of withdrawal, you must notify us within this period.
 

How to proceed

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  • Send us an email at: kundeservice@strideoslo.no (subject: Right of Withdrawal + Order Number).

  • Pack the item securely (unused, with original tags and packaging).

  • Return the item within 14 days after notifying us of the withdrawal.

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Return address:
Stride Oslo AS
Tyrivegen 10A
2069 Jessheim, Norway

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​Important information

  • You are responsible for the return shipping cost unless the item is defective.

  • Refunds will be processed within 14 days after we have received the item or documentation showing that it has been sent.

  • The item must be returned in the same condition as received (unused, with original tags and packaging).
     

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